Returns
We accept returns within 30 days of delivery. Returns requested more than 30 days after delivery may not be accepted.
To qualify for a return, the item must be:
- Unworn and unused
- In the same condition in which it was received
- Free from damage, stains, odors, pet hair, washing, or alterations
- Returned in its original packaging when applicable
Proof of purchase is required.
Items that are damaged, altered, incomplete, or no longer in their original condition for reasons unrelated to an error by Undead Clothing Co. will not be accepted.
To request a return, email info@undeadclothingco.com before sending the item. We will provide return instructions and the correct return address. Items returned without authorization may not be accepted.
Refunds
Once your return is received and inspected, we will email you to confirm whether the refund has been approved or rejected.
Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time to process and post the refund.
Original shipping charges are nonrefundable.
Sale and Discounted Items
Only regularly priced items are eligible for a refund. Sale, clearance, and discounted items are final sale and cannot be returned or refunded unless they arrive defective, damaged, or incorrect.
Exchanges
We replace items only when they arrive defective, damaged, or incorrect.
To request a replacement, email info@undeadclothingco.com within 30 days of delivery. Include your order number, a description of the issue, and clear photographs showing the problem.
If you ordered the wrong size or changed your mind, you may request a return of an eligible regularly priced item and place a new order for the preferred item.
Damaged or Incorrect Orders
Please inspect your order after delivery. Contact us promptly if an item is defective, damaged, or different from what you ordered.
When the problem was caused by Undead Clothing Co. or its fulfillment provider, we will cover the cost of the approved replacement or return.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.
We recommend using a trackable shipping service and keeping your shipping receipt. Undead Clothing Co. is not responsible for return packages that are lost or damaged in transit.